Find answers to your frequently asked questions and important information to help you succeed as a student at the CTE.
Navigate to the following sections:
Who do I contact if I need course accommodation for my disability?
If you need course adaptation or accommodation because of a disability or if you have emergency medical information, please contact Whitney Wells, director of Disability Services, at 276-328-0265 or firstname.lastname@example.org. You may also visit the Academic Support Center on the UVA Wise Campus, located in Zehmer Hall.
Adding or Dropping a Course
How do I add a course this semester or next semester?
Add a course by logging in through the My UVA Wise Student Portal. If you are enrolled in the current semester or were enrolled in the past 12 months, you do not need to submit an additional application.
How do I drop a course?
Your digital signature on the registration form serves as a contract between you and the College, which includes financial obligations. If you wish to drop any course, you may do so though the Course Drop Form.
Once you submit this form, a refund of tuition will be issued according to the UVA Wise refund policy according to your drop date. Some tuition charges may still be due. Check with the Cashier’s Office to ensure that your account balance is settled.
I’m taking a licensure course. Am I in the right course?
All CTE courses are designed to help teachers who have a Virginia provisional license, statement of eligibility, or who are adding an endorsement and currently employed by a school division.
To receive a license, Virginia requires that you complete a supervised internship through a college or be employed as a full-time classroom teacher by a school division for one year. The CTE does not provide internship experiences.
You may take CTE courses if you are not currently employed by a school division, but you will still not be eligible for a license until you have been hired by a school division and taught with a provisional licensure for one year.
If you are taking a licensure course to obtain a fully certified teaching license, consult Which Licensure Course Should I Take? You may also review alignment of our special education general curriculum coursework to DOE requirements.
I’m taking a professional development/recertification course. Am I in the right course?
All CTE courses are designed to align with the Virginia Department of Education’s Domains of Professional Competency.
Final approval of any recertification credit rests with your school superintendent’s designee (often the licensure specialist in the home school division). Seek the approval of your licensure specialist before taking any courses if you feel uncertain about your course selection. If your local licensure specialist has any questions you can’t answer about our courses, feel free to direct them to our staff.
If you are not currently employed by a school division, you may still take CTE courses. Your final approval of any recertification credit rests with the licensure specialists at the DOE. Download the Recertification Manual from the DOE website.
Who can I contact for more information about licensure or recertification requirements?
Contact Jennifer Partin at email@example.com or 276-376-4529 or Tonya Deel at firstname.lastname@example.org or 276-376-4528. Jennifer and Tonya are CTE Academic Program Advisors who have many years of experience with DOE licensure requirements. They would be happy to discuss any questions you may have regarding Virginia teaching licensure.
Am I eligible for financial aid?
To find out, you must work directly with UVA Wise Financial Aid to determine your eligibility and ensure that all documentation is completed. Contact Financial Aid at 276-328-0139 or email@example.com.
When do I have to submit my financial aid paperwork?
The last day for all financial aid paperwork to be completed is the starting day of the course. If all financial aid paperwork has not been submitted, you will be required to set up a payment plan or pay tuition in full in order to avoid being dropped from courses.
Do I need to submit my provisional license paperwork to receive financial aid?
If you have not yet received your licensure paperwork from the DOE, you must still call Jennifer Partin at 276-376-4529 or Tonya Deel at 276-376-4528 to determine the coursework plan of study.
Unpaid tuition as a result of incomplete financial aid paperwork remains the responsibility of the student.
Where can I reference my financial aid paperwork?
Log in to your account in the My UVA Wise Student Portal. Click on the Financial Aid button at the top of your screen.
Grades & Transcripts
When will my grades be posted?
Our college campus semesters end by the second week of May (spring), the last week of June (summer 1), the second week of August (summer 2), and the second week of December (fall). Grades will be officially posted in the My UVA Wise Student Portal by that time.
How can I view my grades?
Go to My UVA Wise Student Portal. Log in at the top right; select Students tab; select grade report in the middle of the page; choose appropriate semester; then click view final grade report.
If your grade report is showing WIP, this indicates that the course is still work in progress and the official grades have not been posted by the Registrar as of yet.
How can I view my unofficial transcript?
Unofficial transcripts can be printed off during the semester you are enrolled in a course and for a few weeks after the semester ends (print them at the end of each semester for your records). There is no charge for unofficial transcripts, and it is up to your employing school division as to whether they will accept unofficial in lieu of official transcripts.
To obtain an unofficial transcript, go to My UVA Wise Student Portal. Log in at the top right; select the Students button; select reports and billing on the left; then select unofficial transcript under the reports and billing section on left.
If your unofficial transcript is showing WIP, this indicates that the course is still work in progress and the official grades have not been posted by the Registrar as of yet.
PLEASE NOTE: You can only access this portal if you currently have an active campus user ID and password. You will use the same information to log in to the My UVA Wise portal that you have been using for Moodle or campus email.
How can I receive my official transcript?
Typically, school divisions and the DOE will require an official transcript in dealing with Virginia licensure.
If you are in need of an official transcript, you can order them online (minimal fees may apply) at the Registrar’s website. You may go ahead and order an official transcript any time prior to the end of the course.
Be sure to indicate “wait until close of current semester” so your pending/current class will show on the transcript.
If you are not currently up for renewal, we encourage you to wait until closer to your renewal year to order official transcripts as it could be that you take another course through our department prior to your renewal.
If you have trouble with ordering a transcript, please contact the Registrar’s Office directly at 276-328-0116 or firstname.lastname@example.org
Tips for Success
- Keep your login information. Write it down somewhere secure when you receive a User ID and Password informational email. User ID and password information for new students is standardly emailed a few days after registrations are processed.
- Check and use your uvawise.edu email account. All students have a campus email account. You can access webmail from the bottom left Tools & Links section of the CTE homepage once you receive your login information or at the My UVA Wise Student Portal. This is the account that is linked with our course software. Messages sent through the course website from other students and from your instructors will come to this email address along with important password expiration notifications.
- Make our website the homepage for your web browser. This is a great tip to help you stay involved in the course. It is easy to get behind in an online class or not catch changes or important messages from the instructor if you don’t check the class webpage frequently. By making this your homepage, you will be reminded to check every time you access the internet; before going onto Facebook, IMDB, Wikipedia, Netflix, or even Google. From this webpage, you are one click from the class website, your uvawise.edu email, and the student portal you will use to get your grades and unofficial transcript at the end of the semester.
- Be prepared to spend some time on the material and activities. There is a misperception about the nature of online learning that it takes less effort or time. The truth is that it just takes a different type of work. The content of your online course is comparable to traditional college classes and your work time expectation should be about the same.
- Be involved in the learning community. Ask questions, seek clarification, regularly read and post your ideas and opinions on the forums, investigate issues on your own, spend time looking for ideas from other teachers and the posts of your classmates, explore educational websites, etc. and share them with the other class members.
- Communicate with your instructor should problems arise. We are all educators with a great deal of experience in the real world, and we know that sometimes the unexpected happens. If a circumstance arises that will impact your ability to participate in the class or meet deadlines, contact your instructor to make arrangements as soon as possible. They are great professionals who will work with you to make sure you have positive learning experiences.
Where can I buy the textbooks for my course?
To determine the textbooks you need, log in to the My UVA Wise Student Portal once you have set up your user ID and password.
Click the Students button at the top then select Student Schedule in the middle of the page. Select the correct term in the drop-down menu, select All Divisions in the Division drop-down menu, and select Search. In the center, your course information with a textbook link at the bottom will display.
Textbook purchase information can be found by selecting Buy Textbooks in the Quick Menu section in the middle of the page.
We encourage everyone to acquire their books at their earliest convenience.
I paid $25 when I registered for my course. Did I already pay tuition?
No. Tuition was not collected when you completed your online application and registration. Only the $25 application fee was charged to your account.
What payment options are available to me for paying tuition?
Tuition charges must be paid or a payment plan established prior to the start day of the course.
Charges will be applied according to the policies of the Cashier’s Office, and you can learn more about payment options on the Cashier’s Office webpage.
User ID & Passwords
When will I get my UVA Wise user ID?
Within 1-3 business days after your registration is processed, you’ll receive an email from UVA and UVA WISE providing your UVA Wise user ID and directions to create a password.
You will use this user ID and password to log in to your Canvas course portal, your UVA Wise email, and the My UVA Wise Student Portal.
I haven’t received my user ID or password via email, and it’s the first day of class. What should I do?
Don’t be alarmed; instructors are aware of the process and possible delay in receiving login information.
If you haven’t received your user ID and password information via email by the first day of class, please contact the UVA WISE Technology Support Services via email at email@example.com or via phone at 276-376-4509.
What is Canvas? How do I log in?
Canvas is the online course learning management system website, which you can access through the My UVA Wise Student Portal in the Quick Menu section in the center of the page. Log in at the top right and your dashboard will appear with your courses in the center of the page.
PLEASE NOTE: Courses will not appear on your dashboard until they have been opened by the instructor, which will not occur until the first day of class. You will not be able to get into the course prior to that date (unless the instructor happens to open it early).
How do I access my UVA Wise email?
Access your email by logging in to the My UVA Wise Student Portal. ALL CORRESPONDENCE from your instructor and related to your online course will be through your UVA Wise email account.
Once logged in, select Campus WebMail in the Quick Menu section in the middle of the page.
Please check this email regularly as this is your main form of course information and ability to communicate with your instructor.
Campus emails are all in the same format: UserID@uvawise.edu. For example, if your user ID is abc4c, your email address will be firstname.lastname@example.org.
What is the My UVA Wise Student Portal and how do I access it?
The student information portal gives you access to student records (such as grades, unofficial transcripts, schedules, bills, textbooks) and quick links to Canvas and your UVA Wise email.
You’ll use your same user ID and password to log in at https://my.uvawise.edu/ICS/.
How do I recover my password if I forgot it?
Visit the My UVA Wise Student Portal and select Password Recovery in the Quick Menu section in the middle of the page.
You can reset your password if you forgot it or have tried the wrong password too many times (3 times) and gotten locked out of your email or Canvas (the course site).
Why did my password expire?
Passwords are set to expire every 8 to 12 weeks. You’ll receive an email notification in your UVA Wise email when your password is set to expire. It’s important to check your UVA Wise email often for important notifications from the college and your course instructor.
If you can’t access the course site, your password may have expired. You can update your password by visiting the My UVA Wise Student Portal and select Password Recovery in the Quick Menu section in the middle of the page.